Return Policy
If you are not satisfied with your purchase, you may return it within 21 days from your original shipment date. Please note that the original shipping charges are not refundable. Should you receive damaged, defective or incorrect items please contact us within 5 days of delivery date, also please return it to us within 21 days from the date your order was shipped. does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. Returns are processed within 5- 7 business days after your items are received at our warehouse. Due to the rapid turn over, Asoph do not offer exchange. Please check our return procedures.

Policy Update (Due to COVID-19)
  • • Due to the current circumstances, processing returns may be delayed.
  • • We will be extending our return policy to 60 days from the shipment date to who purchased items between March-April, 2020.
  • • Customer service phone number will not be available during this time, however, we will assist you via email,

Return Conditions
All return items must be unworn, unwashed, and have original tags attached. We will not accept the return if there is a sign of wear such as stains, make up and deodorant.

  • • All accessories including jewelry, bags, scarves, beauty/cosmetics are Final Sale.
  • • Bodysuits, swimwear, lingerie, shapewear and undergarments are Final Sale.
  • • All markdown items are final Sale.

Final sale items are non-refundable and cannot be returned for exchange or credits.

How to Return
Please complete a return request form on the original invoice and include it on your return package. If return form is not filled out correctly or missing, there will be delays in processing. Also, keep your proof of postage and ship your return along with a tracking number as we are not responsible for return packages that are stolen or lost in transit.

Return to:
Asoph Returns
3311 E. Slauson Ave
Vernon, CA 90058

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Please give us a call at 1-800-935-6190 to help you to process your order or email us to schedule an appointment for us to call you to process your request.